CVE-2021-36097

LOWNVD 3.54.3▲
EchelonGraph scoreMEDIUM confidence

Score 4.3 from GitHub Security Advisory published 2022-05-24. NVD baseline CVSS 3.5; sources differ by 0.8.

Triggered by: GitHub Security Advisory CVSS
Sources: epss, ghsa, nvd
3.5
EchelonGraph verdictMonitorLow exploitation likelihood right now — keep watching.
  • Lower severity and no public exploit yet
CISA-KEV: Not listedEPSS: 1%CVSS: 3.5Exploit: NoneExposed: 0

No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CVSS v3
3.5
EG Score
4.3(medium)
EPSS
39.6%
KEV
Not listed

Published

October 18, 2021

Last Modified

November 21, 2024

References (2)

Weakness Classification(2)

MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.

Data Freshness Timeline

(refreshed 9× in last 7d / 43× in last 30d)

Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.

  1. 2026-07-11 08:25 UTCEPSS rescore
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  1. 2026-06-22 14:24 UTCEPSS rescore
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  44. 2026-05-28 13:43 UTCEPSS rescore
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  46. 2026-05-27 13:39 UTCEPSS rescore
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  48. 2026-05-27 13:39 UTCEPSS rescore
  49. 2026-05-26 13:42 UTCEPSS rescore
  50. 2026-05-26 08:59 UTCEG score recompute
  51. 2026-05-26 08:59 UTCGHSA enrichment
  52. 2026-05-26 07:17 UTCEPSS rescore
  53. 2026-05-26 07:17 UTCEPSS rescore
  54. 2026-05-26 07:17 UTCEPSS rescore

Related CVEs(same CWE)

Frequently asked(5)

What is CVE-2021-36097?
CVE-2021-36097 is a low vulnerability published on October 18, 2021. Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
When was CVE-2021-36097 disclosed?
CVE-2021-36097 was first published in the National Vulnerability Database on October 18, 2021, with the most recent update on November 21, 2024. EchelonGraph re-ingests CVE updates from NVD on a 2-hour cycle, so this page reflects the latest published state.
Is CVE-2021-36097 actively exploited?
CVE-2021-36097 is not currently on CISA's Known Exploited Vulnerabilities catalog. FIRST EPSS estimates a 39.6% percentile likelihood of exploitation in the next 30 days — higher percentiles indicate greater predicted risk.
What is the CVSS score of CVE-2021-36097?
CVE-2021-36097 has a CVSS v3 base score of 3.5 (NVD). EchelonGraph synthesises NVD + CISA KEV + FIRST EPSS + GHSA into a combined EG score of 4.3.
How do I remediate CVE-2021-36097?
Patch to the fixed version published by the affected vendor. Where vendor advisories exist for CVE-2021-36097, EchelonGraph cross-links them in the Vendor Advisories panel below — those typically contain the canonical remediation steps, fixed version numbers, and any vendor-specific mitigations.

Dependency Blast Radius

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