CVE-2019-12497

MEDIUMNVD 5.35.3—
EchelonGraph scoreMEDIUM confidence

Score 5.3 from GitHub Security Advisory published 2022-05-24. NVD baseline CVSS 5.3; sources differ by 0.0.

Triggered by: GitHub Security Advisory CVSS
Sources: epss, ghsa, nvd
5.3EG
EchelonGraph verdictMonitorLow exploitation likelihood right now — keep watching.
  • Lower severity and no public exploit yet
CISA-KEV: Not listedEPSS PROB: 2%CVSS: 5.3Exploit: None knownExposed: 0

No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

CVSS v3
5.3
EG Score
5.3(medium)
EG Risk
29(Track)
EG Risk 29/100SSVC: Track

EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).

How it’s computed
Severity53% × 45%
Exploitation2% × 40%
Automatability30% × 15%
Action: Routine — remediate on your standard cadence.
EPSS PROB
2%
EPSS %ILE
79%
KEV
Not listed

Published

June 17, 2019

Last Modified

November 21, 2024

References (12)

Affected Packages

(3 across 3 ecosystems)
Debian:10(1)
PackageVulnerable rangeFixed inDependents
otrs22.0.4p01-10 ... 6.0.9-1~bpo9+1 (219 versions)6.0.16-2+deb10u1—
Debian:11(1)
PackageVulnerable rangeFixed inDependents
otrs22.0.4p01-10 ... 6.0.9-1~bpo9+1 (221 versions)6.0.19-1—
Debian:8(1)
PackageVulnerable rangeFixed inDependents
otrs23.3.10-1 ... 3.3.9-3+deb8u1 (16 versions)3.3.18-1+deb8u10—

Weakness Classification(1)

MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.

Data Freshness Timeline

(refreshed 7× in last 7d / 30× in last 30d)

Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.

Showing the most recent 100 of 121 total refreshes for this CVE.

  1. 2026-08-20 22:51 UTCEPSS rescore
  2. 2026-08-19 17:00 UTCEPSS rescore
  3. 2026-08-18 13:44 UTCEPSS rescore
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  1. 2026-07-24 14:14 UTCEPSS rescore
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  4. 2026-07-23 01:39 UTCEG score recompute
  5. 2026-07-22 22:19 UTCEG score recompute
  6. 2026-07-22 14:05 UTCEPSS rescore
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  10. 2026-07-20 14:34 UTCOSV refresh
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  24. 2026-07-09 19:06 UTCEPSS rescore
  25. 2026-07-08 15:11 UTCEPSS rescore
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  50. 2026-06-21 14:54 UTCEPSS rescore
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  60. 2026-06-15 00:13 UTCOSV refresh
  61. 2026-06-14 23:15 UTCEPSS rescore
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  67. 2026-06-10 22:16 UTCEPSS rescore
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  73. 2026-06-06 13:45 UTCEPSS rescore
  74. 2026-06-06 13:45 UTCEPSS rescore
  75. 2026-06-05 22:45 UTCEPSS rescore

Related CVEs(same CWE)

Frequently asked(5)

What is CVE-2019-12497?
CVE-2019-12497 is a medium vulnerability published on June 17, 2019. An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
When was CVE-2019-12497 disclosed?
CVE-2019-12497 was first published in the National Vulnerability Database on June 17, 2019, with the most recent update on November 21, 2024. EchelonGraph re-ingests CVE updates from NVD on a 2-hour cycle, so this page reflects the latest published state.
Is CVE-2019-12497 actively exploited?
CVE-2019-12497 is not currently on CISA's Known Exploited Vulnerabilities catalog. FIRST EPSS estimates a 2% probability of exploitation in the next 30 days, which ranks it in the top 20.7% of all scored CVEs.
What is the CVSS score of CVE-2019-12497?
CVE-2019-12497 has a CVSS v3 base score of 5.3 (NVD).
How do I remediate CVE-2019-12497?
Patch to the fixed version published by the affected vendor. Where vendor advisories exist for CVE-2019-12497, EchelonGraph cross-links them in the Vendor Advisories panel below — those typically contain the canonical remediation steps, fixed version numbers, and any vendor-specific mitigations.

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