CVE-2018-20800

MEDIUMNVD 6.56.5—
EchelonGraph scoreMEDIUM confidence

Score 6.5 from GitHub Security Advisory published 2022-05-14. NVD baseline CVSS 6.5; sources differ by 0.0.

Triggered by: GitHub Security Advisory CVSS
Sources: epss, ghsa, nvd
6.5EG
EchelonGraph verdictMonitorLow exploitation likelihood right now — keep watching.
  • Lower severity and no public exploit yet
CISA-KEV: Not listedEPSS PROB: 1.0%CVSS: 6.5Exploit: None knownExposed services: —

A fix is available — apply it.

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Internet exposure

The internet-exposure footprint is temporarily unavailable — the KEV-Exposure radar's record for this CVE could not be loaded just now. That is not a finding of zero exposed services; please retry shortly.

CVSS v3
6.5
EG Score
6.5MEDIUMmedium confidence
EG Risk
34
EG Risk 34/100CISA SSVC

EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).

How it’s computed
Severity65% × 45%
Exploitation1% × 40%
Automatability30% × 15%
CISA SSVC: Track at low or medium mission impact; Track or Attend at high (mission-essential systems).
Action: A fix is available. Apply it within your standard update timelines at low or medium mission impact and sooner than that at high.
EPSS PROB
1.0%
EPSS %ILE
61st
KEV
Not listed

CISA SSVCTrack at low or medium mission impact; Track or Attend at high (mission-essential systems).

A fix is available. Apply it within your standard update timelines at low or medium mission impact and sooner than that at high.

Exploitation none (no KEV listing, exploit record or EPSS ≥ 50%) · Automatable unknown (not published for this CVE) · Technical impact partial (CVSS below 9.0). Mission impact is CISA's Mission & Well-being decision point, and only you can judge it: high means the affected system is essential to your organisation's mission, or its compromise could cause irreversible harm to people. CISA's decision table

Published

March 13, 2019

Last Modified

November 21, 2024

References (2)

Vendor Advisories for CVE-2018-20800

Vendor advisories for this CVE are temporarily unavailable — the list could not be loaded just now. That is not a sign that none exist; please retry shortly.

Related CVEs(same product + same CWE)

Frequently asked(5)

What is CVE-2018-20800?
CVE-2018-20800 is a medium vulnerability published on March 13, 2019. An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
When was CVE-2018-20800 disclosed?
CVE-2018-20800 was first published on March 13, 2019, with the most recent update on November 21, 2024. EchelonGraph re-ingests CVE updates from NVD on a 2-hour cycle, so this page reflects the latest published state.
Is CVE-2018-20800 actively exploited?
CVE-2018-20800 is not currently on CISA's Known Exploited Vulnerabilities catalog. FIRST EPSS estimates a 1.0% probability of exploitation in the next 30 days (61st percentile of EPSS-scored CVEs).
What is the CVSS score of CVE-2018-20800?
CVE-2018-20800 has a CVSS v3 base score of 6.5 (NVD).
How do I remediate CVE-2018-20800?
A fix for CVE-2018-20800 is available: update to the fixed version the vendor names in its advisory.

Dependency Blast Radius

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