CVE-2017-16921

HIGHNVD 8.88.8—
EchelonGraph scoreMEDIUM confidence

Score 8.8 from GitHub Security Advisory (severity: HIGH) published 2022-05-13. NVD baseline CVSS 8.8; sources differ by 0.0.

Triggered by: GitHub Security Advisory CVSS
Sources: epss, ghsa, nvd
Elevated
8.8EG
EchelonGraph verdictPlan a fixSerious severity, but no confirmed exploitation yet.
  • High severity, but no confirmed exploitation yet
CISA-KEV: Not listedEPSS PROB: 20%CVSS: 8.8Exploit: Elevated riskExposed: 0

No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.

In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

CVSS v3
8.8
EG Score
8.8(medium)
EG Risk
60(Track)
EG Risk 60/100SSVC: Track

EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).

How it’s computed
Severity88% × 45%
Exploitation40% × 40%
Automatability30% × 15%
Action: Routine — remediate on your standard cadence.
EPSS PROB
20%
EPSS %ILE
97%
KEV
Not listed

Published

December 8, 2017

Last Modified

June 17, 2026

Advisory Details (4)

Auto-updated Aug 19, 2026
🔬 Proof of concept available. Patch available.
generic🟡 PoC Available

OTRS 5.0.x/6.0.x - Remote Command Execution (1) - Perl webapps Exploit

https://www.exploit-db.com/exploits/43853/
generic

[SECURITY] [DSA 4066-1] otrs2 security update

https://www.debian.org/security/2017/dsa-4066
generic Patch Available

[SECURITY] [DLA 1212-1] otrs2 security update

https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
generic

Locked Out | Packet Storm

http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html

Affected Packages

(4 across 4 ecosystems)
Debian:11(1)
PackageVulnerable rangeFixed inDependents
otrs22.0.4p01-10 ... 6.0.1-1 (199 versions)6.0.2-1—
Debian:7(1)
PackageVulnerable rangeFixed inDependents
otrs23.1.10+dfsg1-1 ... 3.3.9-3~bpo70+1 (49 versions)3.3.18-1~deb7u2—
Debian:8(1)
PackageVulnerable rangeFixed inDependents
otrs23.3.10-1 ... 3.3.9-3+deb8u1 (9 versions)3.3.18-1+deb8u3—
Debian:9(1)
PackageVulnerable rangeFixed inDependents
otrs22.0.4p01-10 ... 5.0.9+repack1-1 (190 versions)5.0.16-1+deb9u4—

Weakness Classification(1)

MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.

Data Freshness Timeline

(refreshed 5× in last 7d / 22× in last 30d)

Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.

Showing the most recent 100 of 112 total refreshes for this CVE.

  1. 2026-08-25 13:44 UTCEPSS rescore
  2. 2026-08-24 14:10 UTCEPSS rescore
  3. 2026-08-21 23:44 UTCEPSS rescore
  4. 2026-08-20 22:50 UTCEPSS rescore
  5. 2026-08-19 16:59 UTCEPSS rescore
  6. 2026-08-18 13:43 UTCEPSS rescore
  7. 2026-08-16 14:51 UTCEPSS rescore
  8. 2026-08-16 02:10 UTCEPSS rescore
  9. 2026-08-15 01:26 UTCEPSS rescore
  10. 2026-08-13 21:56 UTCEPSS rescore
  11. 2026-08-13 15:21 UTCOSV refresh
  12. 2026-08-09 13:42 UTCEPSS rescore
  13. 2026-08-07 16:22 UTCEPSS rescore
  14. 2026-08-06 13:42 UTCEPSS rescore
  15. 2026-08-05 19:12 UTCEPSS rescore
  16. 2026-08-04 15:05 UTCEPSS rescore
  17. 2026-08-03 10:30 UTCEPSS rescore
  18. 2026-08-02 02:23 UTCEPSS rescore
  19. 2026-07-30 16:24 UTCEPSS rescore
  20. 2026-07-30 01:26 UTCEPSS rescore
  21. 2026-07-28 21:21 UTCOSV refresh
  22. 2026-07-28 15:32 UTCEPSS rescore
  23. 2026-07-26 14:51 UTCEPSS rescore
  24. 2026-07-25 14:13 UTCEPSS rescore
  25. 2026-07-23 14:15 UTCEPSS rescore
Show 75 more
  1. 2026-07-23 01:28 UTCEG score recompute
  2. 2026-07-22 22:07 UTCEG score recompute
  3. 2026-07-22 14:04 UTCEPSS rescore
  4. 2026-07-21 15:21 UTCEPSS rescore
  5. 2026-07-21 15:21 UTCEPSS rescore
  6. 2026-07-20 17:04 UTCEPSS rescore
  7. 2026-07-20 17:04 UTCEPSS rescore
  8. 2026-07-19 14:28 UTCEPSS rescore
  9. 2026-07-19 14:28 UTCEPSS rescore
  10. 2026-07-19 02:26 UTCEPSS rescore
  11. 2026-07-19 02:26 UTCEPSS rescore
  12. 2026-07-18 10:00 UTCEPSS rescore
  13. 2026-07-16 16:59 UTCEPSS rescore
  14. 2026-07-16 16:59 UTCEPSS rescore
  15. 2026-07-15 16:54 UTCEPSS rescore
  16. 2026-07-15 16:54 UTCEPSS rescore
  17. 2026-07-13 22:26 UTCEPSS rescore
  18. 2026-07-12 05:43 UTCEPSS rescore
  19. 2026-07-11 14:11 UTCOSV refresh
  20. 2026-07-11 08:24 UTCEPSS rescore
  21. 2026-07-09 19:06 UTCEPSS rescore
  22. 2026-07-08 15:10 UTCEPSS rescore
  23. 2026-07-07 13:42 UTCEPSS rescore
  24. 2026-07-06 16:24 UTCEPSS rescore
  25. 2026-07-06 02:20 UTCEPSS rescore
  26. 2026-07-05 02:27 UTCEPSS rescore
  27. 2026-07-04 06:28 UTCEPSS rescore
  28. 2026-07-01 15:02 UTCEPSS rescore
  29. 2026-07-01 15:02 UTCEPSS rescore
  30. 2026-06-30 23:19 UTCEPSS rescore
  31. 2026-06-30 23:19 UTCEPSS rescore
  32. 2026-06-28 14:04 UTCEPSS rescore
  33. 2026-06-28 04:53 UTCEPSS rescore
  34. 2026-06-27 03:05 UTCEPSS rescore
  35. 2026-06-25 13:47 UTCEPSS rescore
  36. 2026-06-25 13:47 UTCEPSS rescore
  37. 2026-06-24 14:02 UTCEPSS rescore
  38. 2026-06-23 21:30 UTCEPSS rescore
  39. 2026-06-22 20:35 UTCOSV refresh
  40. 2026-06-22 14:23 UTCEPSS rescore
  41. 2026-06-22 14:23 UTCEPSS rescore
  42. 2026-06-21 01:57 UTCEPSS rescore
  43. 2026-06-21 01:57 UTCEPSS rescore
  44. 2026-06-19 19:23 UTCEPSS rescore
  45. 2026-06-19 19:23 UTCEPSS rescore
  46. 2026-06-18 17:50 UTCEPSS rescore
  47. 2026-06-17 17:50 UTCEPSS rescore
  48. 2026-06-16 17:50 UTCEPSS rescore
  49. 2026-06-15 17:45 UTCEPSS rescore
  50. 2026-06-14 23:14 UTCEPSS rescore
  51. 2026-06-14 23:14 UTCEPSS rescore
  52. 2026-06-13 22:57 UTCEPSS rescore
  53. 2026-06-12 23:09 UTCEPSS rescore
  54. 2026-06-11 13:57 UTCEPSS rescore
  55. 2026-06-10 22:15 UTCEPSS rescore
  56. 2026-06-07 15:22 UTCEPSS rescore
  57. 2026-06-07 15:22 UTCEPSS rescore
  58. 2026-06-06 13:45 UTCEPSS rescore
  59. 2026-06-06 13:45 UTCEPSS rescore
  60. 2026-06-05 22:44 UTCEPSS rescore
  61. 2026-06-05 11:27 UTCOSV refresh
  62. 2026-06-05 06:08 UTCEPSS rescore
  63. 2026-06-05 06:08 UTCEPSS rescore
  64. 2026-06-04 13:10 UTCEPSS rescore
  65. 2026-06-04 13:10 UTCEPSS rescore
  66. 2026-06-02 20:11 UTCEPSS rescore
  67. 2026-06-02 20:11 UTCEPSS rescore
  68. 2026-05-31 22:28 UTCEPSS rescore
  69. 2026-05-31 00:14 UTCEPSS rescore
  70. 2026-05-29 13:41 UTCEPSS rescore
  71. 2026-05-28 13:42 UTCEPSS rescore
  72. 2026-05-28 13:42 UTCEPSS rescore
  73. 2026-05-27 13:38 UTCEPSS rescore
  74. 2026-05-27 13:38 UTCEPSS rescore
  75. 2026-05-26 07:17 UTCEPSS rescore

Publicly available exploits

(1 reference)

Working exploit code is in the public domain (1 Exploit-DB entry). Defenders should treat patch urgency accordingly — public PoCs typically lead to mass-exploitation within 24-72 hours.

  • Exploit-DBEDB-43853
    First seen Jan 21, 2018

    OTRS 5.0.x/6.0.x - Remote Command Execution (1)

    Open source ↗

Frequently asked(5)

What is CVE-2017-16921?
CVE-2017-16921 is a high vulnerability published on December 8, 2017. In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web…
When was CVE-2017-16921 disclosed?
CVE-2017-16921 was first published in the National Vulnerability Database on December 8, 2017, with the most recent update on June 17, 2026. EchelonGraph re-ingests CVE updates from NVD on a 2-hour cycle, so this page reflects the latest published state.
Is CVE-2017-16921 actively exploited?
CVE-2017-16921 is not currently on CISA's Known Exploited Vulnerabilities catalog. FIRST EPSS estimates a 20% probability of exploitation in the next 30 days, which ranks it in the top 2.8% of all scored CVEs.
What is the CVSS score of CVE-2017-16921?
CVE-2017-16921 has a CVSS v3 base score of 8.8 (NVD).
How do I remediate CVE-2017-16921?
Patch to the fixed version published by the affected vendor. Where vendor advisories exist for CVE-2017-16921, EchelonGraph cross-links them in the Vendor Advisories panel below — those typically contain the canonical remediation steps, fixed version numbers, and any vendor-specific mitigations.

Dependency Blast Radius

See which npm, PyPI, Go, and Maven packages are affected by CVE-2017-16921

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