Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email.
CVE-2014-1695
This CVE was only ever scored under CVSS v2.0. NVD CVSS v2.0 base 4.3 — v2 rates that MEDIUM (v2 bands: LOW 0.0–3.9 / MEDIUM 4.0–6.9 / HIGH 7.0–10.0; v2 has no CRITICAL band). Vector AV:N/AC:M/Au:N/C:N/I:P/A:N. CVSS v2 is an older, coarser metric than v3.1/v4.0 (no Scope, no User Interaction, no Attack Requirements), so it is not directly comparable to a v3 or v4 score. NVD has never re-scored this record under v3. EPSS predicts 4.9% exploitation probability in the next 30 days, which is reflected in EG Risk but does not lift the v2 base. Confidence: LOW.
- Lower severity and no public exploit yet
No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.
- CVSS v2.0 (legacy)
- 4.3MEDIUMNVD never assigned a CVSS v3 rating to this CVE
- EG Score
- 4.3(low)
- EG Risk
- 40(Track)EG Risk 40/100SSVC: Track
EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).
How it’s computedSeverity43% × 45%Exploitation40% × 40%Automatability30% × 15%Action: Routine — remediate on your standard cadence. - EPSS PROB
- 5%
- EPSS %ILE
- 91%
- KEV
- Not listed
Published
March 1, 2014
Last Modified
April 29, 2026
References (16)
- cve@mitrehttp://adamziaja.com/poc/201401-xss-otrs.html
- cve@mitrehttp://lists.opensuse.org/opensuse-updates/2014-03/msg00030.html
- cve@mitrehttp://packetstormsecurity.com/files/131654/OTRS-3.x-Cross-Site-Scripting.html
- cve@mitrehttp://secunia.com/advisories/57018
- cve@mitrehttp://www.osvdb.org/103781
- cve@mitrehttp://www.securityfocus.com/bid/65844
- cve@mitrehttps://www.exploit-db.com/exploits/36842/
- cve@mitrehttps://www.otrs.com/security-advisory-2014-03-xss-issue
- af854a3a-2127-422b-91ae-364da2661108http://adamziaja.com/poc/201401-xss-otrs.html
- af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-updates/2014-03/msg00030.html
- af854a3a-2127-422b-91ae-364da2661108http://packetstormsecurity.com/files/131654/OTRS-3.x-Cross-Site-Scripting.html
- af854a3a-2127-422b-91ae-364da2661108http://secunia.com/advisories/57018
- af854a3a-2127-422b-91ae-364da2661108http://www.osvdb.org/103781
- af854a3a-2127-422b-91ae-364da2661108http://www.securityfocus.com/bid/65844
- af854a3a-2127-422b-91ae-364da2661108https://www.exploit-db.com/exploits/36842/
Affected Packages
(2 across 2 ecosystems)
Debian:11(1)
| Package | Vulnerable range | Fixed in | Dependents |
|---|---|---|---|
| otrs2 | 2.0.4p01-10 ... 3.3.4-1 (136 versions) | 3.3.5-1 | — |
Debian:7(1)
| Package | Vulnerable range | Fixed in | Dependents |
|---|---|---|---|
| otrs2 | 3.1.10+dfsg1-1 ... 3.3.9-3~bpo70+1 (48 versions) | 3.3.18-1~deb7u1 | — |
Weakness Classification(1)
MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.
Data Freshness Timeline
(refreshed 6× in last 7d / 20× in last 30d)
Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.
Showing the most recent 100 of 122 total refreshes for this CVE.
- 2026-08-21 23:44 UTCEPSS rescore
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- 2026-07-26 13:50 UTCEG score recompute▲ 4.30
- 2026-07-23 14:14 UTCEPSS rescore
- 2026-07-23 01:12 UTCEG score recompute
- 2026-07-23 00:15 UTCEG score recompute
- 2026-07-22 21:54 UTCEG score recompute
- 2026-07-22 14:04 UTCEPSS rescore
- 2026-07-22 07:18 UTCOSV refresh
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- 2026-07-21 15:21 UTCEPSS rescore
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- 2026-07-05 02:25 UTCOSV refresh
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- 2026-06-16 14:09 UTCOSV refresh
- 2026-06-15 17:44 UTCEPSS rescore
- 2026-06-14 23:14 UTCEPSS rescore
- 2026-06-13 22:57 UTCEPSS rescore
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- 2026-05-31 00:14 UTCEPSS rescore
Publicly available exploits
(1 reference)Working exploit code is in the public domain (1 Exploit-DB entry). Defenders should treat patch urgency accordingly — public PoCs typically lead to mass-exploitation within 24-72 hours.
- Exploit-DBEDB-36842First seen Apr 27, 2015
OTRS < 3.1.x / < 3.2.x / < 3.3.x - Persistent Cross-Site Scripting
Open source ↗
Frequently asked(4)
What is CVE-2014-1695?
When was CVE-2014-1695 disclosed?
Is CVE-2014-1695 actively exploited?
How do I remediate CVE-2014-1695?
Dependency Blast Radius
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