Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.
CVE-2010-4768
NONECVSS 0.0
0.0
EchelonGraph verdictMonitorLow exploitation likelihood right now — keep watching.
- No confirmed exploitation signals yet
CISA-KEV: Not listedEPSS: 1%CVSS: —Exploit: NoneExposed: 0
No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.
- CVSS v3
- —
- EG Score
- 0.0(none)
- EPSS
- 57.7%
- KEV
- Not listed
Published
March 18, 2011
Last Modified
April 29, 2026
References (4)
- cve@mitrehttp://bugs.otrs.org/show_bug.cgi?id=3499
- cve@mitrehttp://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
- af854a3a-2127-422b-91ae-364da2661108http://bugs.otrs.org/show_bug.cgi?id=3499
- af854a3a-2127-422b-91ae-364da2661108http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
Data Freshness Timeline
(refreshed 11× in last 7d / 45× in last 30d)
Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.
- 2026-07-06 16:23 UTCEPSS rescore
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- 2026-07-05 20:59 UTCOSV refresh
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- 2026-06-19 19:22 UTCEPSS rescore
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- 2026-06-17 08:13 UTCOSV refresh
- 2026-06-16 17:49 UTCEPSS rescore
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- 2026-05-29 13:41 UTCEPSS rescore
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- 2026-05-29 08:28 UTCEG score recompute
- 2026-05-29 08:28 UTCGHSA enrichment
- 2026-05-28 13:42 UTCEPSS rescore
- 2026-05-28 13:42 UTCEPSS rescore
- 2026-05-28 13:42 UTCEPSS rescore
- 2026-05-28 12:46 UTCOSV refresh
- 2026-05-27 13:38 UTCEPSS rescore
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- 2026-05-26 13:41 UTCEPSS rescore
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- 2026-05-26 07:16 UTCEPSS rescore
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- 2026-05-20 22:37 UTCEPSS rescore
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- 2026-05-18 21:29 UTCEPSS rescore
- 2026-05-18 21:29 UTCEPSS rescore
Frequently asked(4)
What is CVE-2010-4768?
CVE-2010-4768 is a none vulnerability published on March 18, 2011. Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and…
When was CVE-2010-4768 disclosed?
CVE-2010-4768 was first published in the National Vulnerability Database on March 18, 2011, with the most recent update on April 29, 2026. EchelonGraph re-ingests CVE updates from NVD on a 2-hour cycle, so this page reflects the latest published state.
Is CVE-2010-4768 actively exploited?
CVE-2010-4768 is not currently on CISA's Known Exploited Vulnerabilities catalog. FIRST EPSS estimates a 57.7% percentile likelihood of exploitation in the next 30 days — higher percentiles indicate greater predicted risk.
How do I remediate CVE-2010-4768?
Patch to the fixed version published by the affected vendor. Where vendor advisories exist for CVE-2010-4768, EchelonGraph cross-links them in the Vendor Advisories panel below — those typically contain the canonical remediation steps, fixed version numbers, and any vendor-specific mitigations.
Dependency Blast Radius
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