Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours.
An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed.
The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions.
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.7.X
SSVC (CISA's decision table, applied by EchelonGraph)Track at low or medium mission impact; Track* at high (mission-essential systems).
Update to latest version of OTRS (2026.7.1 (from the CVE record's solution, OTRS AG). Apply it within your standard update timelines.
Exploitation none (no CISA value, KEV listing or exploit code on record) · Automatable no (CISA's BOD 26-04 default) · Technical impact total (CISA's BOD 26-04 default). EchelonGraph holds no SSVC assessment of this CVE from CISA: none of these inputs is from Vulnrichment. EchelonGraph applied CISA's decision table to them; CISA publishes SSVC inputs and the table, not a decision for each CVE. Mission impact is CISA's Mission & Well-being decision point, and only you can judge it. CISA's table makes it high when Mission Prevalence is Essential — the vulnerable component "directly provides capabilities that constitute at least one MEF for at least one entity" (MEF: mission essential function) — or when Public Well-Being Impact is Irreversible: "multiple fatalities are likely", the cyber-physical system "is likely lost or destroyed", "extreme or serious externalities" are imposed on other parties, or social systems such as elections or the financial grid "are destabilized and potentially collapse". CISA's decision table
BOD 26-04 (CISA's remediation timeline, Table 1)14 days if the affected system is publicly exposed; Fix on system upgrade if it is not.
In CISA KEV no (CISA's KEV catalog) · Automatable no (CISA's BOD 26-04 default) · Technical impact total (CISA's BOD 26-04 default). Where an input reads “CISA's BOD 26-04 default”, no one has published it for this CVE, and CISA's implementation guidance says: “If “Automatable” and “Technical Impact” information items about a CVE ID are not available and the CVE ID is not in the KEV Catalog, CISA will treat its values as “no” and “total,” respectively, until CISA or a third party provides metadata about the CVE ID. CISA will always provide the Vulnrichment data for a CVE ID listed in the KEV Catalog.” Whether your system is publicly exposed is yours to answer. BOD 26-04 binds US Federal Civilian Executive Branch agencies; for anyone else it is CISA's published timeline, a reference rather than an obligation. The directive · how EchelonGraph applies it