An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP).
This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
What the EG score is made of (scorer v4.0: the three questions the 0–10 score mixes, published apart · methodology)
The EG score (6.5): severity, escalated by confirmed exploitation. This CVE's 6.5 is its impact severity (EG Severity), not escalated.
- EG Severity
- 6.5 MEDIUMCVSS-B, impact only: no KEV listing, EPSS or EG-KEV tier raises it.GitHub Security Advisory CVSS
- EG Likelihood
- 0.3% within 30 daysSource: FIRST EPSS. FIRST's exploitation probability, not an EchelonGraph model.
- Confirmed exploitation
- None on record (CISA KEV, EG-KEV Tier 1)Reported apart from the likelihood: an observed fact, not a probability.
- EG Priority
- SSVC Track at medium mission impactTrack at every mission impact level.CISA BOD 26-04: 60 days if the affected system is publicly exposed; Fix on system upgrade if it is not.Each input and its source: the SSVC and BOD 26-04 blocks below.
SSVC (CISA's decision table, applied by EchelonGraph)Track at every mission impact level.
Update to OTRS 2026.4.1 (from the CVE record's solution, OTRS AG). Apply it within your standard update timelines.
Exploitation none (CISA Vulnrichment) · Automatable no (CISA Vulnrichment) · Technical impact partial (CISA Vulnrichment). All three are CISA's SSVC values (Vulnrichment). EchelonGraph applied CISA's decision table to them; CISA publishes SSVC inputs and the table, not a decision for each CVE. Mission impact is CISA's Mission & Well-being decision point, and only you can judge it. CISA's table makes it high when Mission Prevalence is Essential — the vulnerable component "directly provides capabilities that constitute at least one MEF for at least one entity" (MEF: mission essential function) — or when Public Well-Being Impact is Irreversible: "multiple fatalities are likely", the cyber-physical system "is likely lost or destroyed", "extreme or serious externalities" are imposed on other parties, or social systems such as elections or the financial grid "are destabilized and potentially collapse". CISA's decision table
BOD 26-04 (CISA's remediation timeline, Table 1)60 days if the affected system is publicly exposed; Fix on system upgrade if it is not.
In CISA KEV no (CISA's KEV catalog) · Automatable no (CISA Vulnrichment) · Technical impact partial (CISA Vulnrichment). Whether your system is publicly exposed is yours to answer. BOD 26-04 binds US Federal Civilian Executive Branch agencies; for anyone else it is CISA's published timeline, a reference rather than an obligation. The directive · how EchelonGraph applies it