The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
CVE-2025-13534
Score 6.3 from GitHub Security Advisory published 2025-12-02. NVD baseline CVSS 6.3; sources differ by 0.0.
- Lower severity and no public exploit yet
No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.
- CVSS v3
- 6.3
- EG Score
- 6.3(medium)
- EG Risk
- 28(Track)EG Risk 28/100SSVC: Track
EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).
How it’s computedSeverity63% × 45%Exploitation0% × 40%Automatability0% × 15%Action: Routine — remediate on your standard cadence. - EPSS PROB
- 0%
- EPSS %ILE
- 18%
- KEV
- Not listed
Published
December 2, 2025
Last Modified
December 4, 2025
References (4)
- security@wordfencehttps://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9
- security@wordfencehttps://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9
- security@wordfencehttps://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121
- security@wordfencehttps://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve
Weakness Classification(1)
MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.
Data Freshness Timeline
(refreshed 7× in last 7d / 39× in last 30d)
Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.
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Related CVEs(same CWE)
Same CWE
10 shownCWE-269
Frequently asked(5)
What is CVE-2025-13534?
When was CVE-2025-13534 disclosed?
Is CVE-2025-13534 actively exploited?
What is the CVSS score of CVE-2025-13534?
How do I remediate CVE-2025-13534?
Dependency Blast Radius
Explore the affected products and dependency analysis for CVE-2025-13534
Is Your Infrastructure Affected by CVE-2025-13534?
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