SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
CVE-2024-57727
Score elevated to 9.0 because this CVE is listed on the CISA Known Exploited Vulnerabilities catalog (added 2025-02-13), indicating real-world exploitation has been confirmed by US federal agencies. NVD baseline CVSS 7.5 retained for reference. Confidence: HIGH.
- Actively exploited in the wild (CISA-KEV)
No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.
- CVSS v3
- 7.5
- EG Score
- 9.0(high)
- EG Risk
- 96(Act)EG Risk 96/100SSVC: Act
EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).
How it’s computedSeverity90% × 45%Exploitation100% × 40%Automatability100% × 15%Action: Fix now — active exploitation, automatable, high impact. - EPSS PROB
- 95%
- EPSS %ILE
- 100%
- KEV
- ⚠ Exploited
Published
January 15, 2025
Last Modified
August 4, 2026
Advisory Details (3)
Auto-updated Jun 4, 2026Known Exploited Vulnerabilities Catalog | CISA
Known Exploited Vulnerabilities Catalog | CISA. Listed in CISA Known Exploited Vulnerabilities catalog.
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727Critical Vulnerabilities in SimpleHelp Remote Support Software | Horizon3.ai
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/SimpleHelp - Security Vulnerabilities
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierWeakness Classification(1)
MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.
Data Freshness Timeline
(refreshed 44× in last 7d / 174× in last 30d)
Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.
Showing the most recent 100 of 421 total refreshes for this CVE.
- 2026-08-08 09:59 UTCGHSA enrichment
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- 2026-07-29 19:27 UTCCISA KEV update
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- 2026-07-27 19:24 UTCCISA KEV update
- 2026-07-27 17:18 UTCGHSA enrichment
- 2026-07-27 17:17 UTCCISA KEV update
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- 2026-07-23 02:45 UTCEG score recompute
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- 2026-07-22 19:40 UTCCISA KEV update
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Publicly available exploits
(3 references)Working exploit code is in the public domain (1 Metasploit module) (1 GitHub PoC). Defenders should treat patch urgency accordingly — public PoCs typically lead to mass-exploitation within 24-72 hours.
- GitHub PoCimjdl/CVE-2024-57727First seen Jan 17, 2025
CVE-2024-57727
Open source ↗ - Metasploitauxiliary/scanner/http/simplehelp_toolbox_path_traversal✓ verifiedFirst seen Jan 12, 2025
SimpleHelp Path Traversal Vulnerability CVE-2024-57727
Open source ↗ - Nucleihttp/cves/2024/CVE-2024-57727.yamlFirst seen Jan 1, 2024
SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal
Open source ↗
Related CVEs(same CWE)
Frequently asked(6)
What is CVE-2024-57727?
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How do I remediate CVE-2024-57727?
Dependency Blast Radius
Explore the affected products and dependency analysis for CVE-2024-57727
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