CVE-2021-33672

CRITICALNVD 9.69.6—
EchelonGraph scoreMEDIUM confidence

This critical-severity CVE scores 9.6 under NVD CVSS v3. EPSS exploit probability: 1.1% (64th percentile of EPSS-scored CVEs). GitHub Security Advisory data not yet ingested — confidence will rise once GHSA publishes (typical lag: hours to days for open-source ecosystem CVEs; never for infrastructure-only CVEs).

Triggered by: NVD CVSS baseline
Sources: epss, nvd
9.6EG
EchelonGraph verdictPlan mitigationRemediate within your standard update timelines at low or medium mission impact and sooner than that at high (the SSVC decision on this page).
  • High severity, but no confirmed exploitation yet
CISA-KEV: Not listedEPSS PROB: 1.1%CVSS: 9.6Exploit: None knownExposed services: Not assessed

No fix is confirmed yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for the fix.

Due to missing encoding in SAP Contact Center's Communication Desktop component- version 700, an attacker could send malicious script in chat message. When the message is accepted by the chat recipient, the script gets executed in their scope. Due to the usage of ActiveX in the application, the attacker can further execute operating system level commands in the chat recipient's scope. This could lead to a complete compromise of their confidentiality, integrity, and could temporarily impact their availability.

CVSS v3
9.6
EG Score
9.6CRITICALmedium confidence
EG Risk
48
EG Risk 48/100

EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).

How it’s computed (value × EchelonGraph’s weight)
Severity96% × 45%
The EG Score, 9.6 of 10.
Exploitation1% × 40%
FIRST EPSS: the 30-day exploitation probability when EchelonGraph scored this CVE.
Automatability30% × 15%
EchelonGraph's default: CISA has not published Automatable for this CVE.
SSVC (CISA's decision table, applied by EchelonGraph): Track at low or medium mission impact; Track* or Attend at high (mission-essential systems).
Exploitation none (no KEV listing, exploit record or EPSS ≥ 50%) · Automatable unknown (not published for this CVE) · Technical impact total (CVSS ≥ 9.0). EchelonGraph holds no SSVC assessment of this CVE from CISA: none of these inputs is from Vulnrichment. EchelonGraph applied CISA's decision table to them; CISA publishes SSVC inputs and the table, not a decision for each CVE.
Action: No fix is confirmed yet. Restrict network exposure of the affected system or apply the vendor's mitigation within your standard update timelines at low or medium mission impact and sooner than that at high, and watch the vendor's advisory for the fix.
EPSS PROB
1.1%
EPSS %ILE
64th
KEV
Not listed

SSVC (CISA's decision table, applied by EchelonGraph)Track at low or medium mission impact; Track* or Attend at high (mission-essential systems).

No fix is confirmed yet. Restrict network exposure of the affected system or apply the vendor's mitigation within your standard update timelines at low or medium mission impact and sooner than that at high, and watch the vendor's advisory for the fix.

Exploitation none (no KEV listing, exploit record or EPSS ≥ 50%) · Automatable unknown (not published for this CVE) · Technical impact total (CVSS ≥ 9.0). EchelonGraph holds no SSVC assessment of this CVE from CISA: none of these inputs is from Vulnrichment. EchelonGraph applied CISA's decision table to them; CISA publishes SSVC inputs and the table, not a decision for each CVE. Mission impact is CISA's Mission & Well-being decision point, and only you can judge it. CISA's table makes it high when Mission Prevalence is Essential — the vulnerable component "directly provides capabilities that constitute at least one MEF for at least one entity" (MEF: mission essential function) — or when Public Well-Being Impact is Irreversible: "multiple fatalities are likely", the cyber-physical system "is likely lost or destroyed", "extreme or serious externalities" are imposed on other parties, or social systems such as elections or the financial grid "are destabilized and potentially collapse". CISA's decision table

Published

September 14, 2021

Last Modified

November 21, 2024

Advisory Details (1)

Auto-updated Oct 2, 2026
No fix on record yet.
generic
https://launchpad.support.sap.com/#/notes/3073891

Weakness Classification(1)

MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.

Data Freshness Timeline

(refreshed 7× in last 7d / 28× in last 30d)

Each row is a time one of our pipelines fetched, updated or re-scored this CVE. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. An arrow marks a change the record states ("CVSS v3 → 9.1"); EPSS and GHSA rows show the values recorded at that time, not what changed (EPSS values are rounded; hover one for the exact figures). Most recent first.

Showing the most recent 86 of 168 refreshes on record for this CVE.

A repeat, a row identical to one the same pipeline wrote less than 10 seconds earlier, is not a separate refresh and is not counted. 14 repeat rows among the latest 100 are merged into the row they repeat. The 82 oldest rows on record are not shown and were not checked, so the counts can still include repeats.

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Related CVEs(same CWE)

Frequently asked(5)

What is CVE-2021-33672?
CVE-2021-33672 is a critical vulnerability published on September 14, 2021. Due to missing encoding in SAP Contact Center's Communication Desktop component- version 700, an attacker could send malicious script in chat message. When the message is accepted by the chat recipient, the script gets executed in their scope. Due to the usage of ActiveX in the application, the…
When was the CVE record for CVE-2021-33672 published?
The CVE record for CVE-2021-33672 was published on September 14, 2021. That is the record's publication date; the vulnerability itself may have been made public earlier. EchelonGraph's copy of the record carries a last-modified date of November 21, 2024; the record at its source may have been updated since.
Is CVE-2021-33672 actively exploited?
CVE-2021-33672 is not currently on CISA's Known Exploited Vulnerabilities catalog. FIRST EPSS estimates a 1.1% probability of exploitation in the next 30 days (64th percentile of EPSS-scored CVEs).
What is the CVSS score of CVE-2021-33672?
CVE-2021-33672 has a CVSS v3 base score of 9.6 (NVD).
How do I remediate CVE-2021-33672?
No fix for CVE-2021-33672 is confirmed yet. Until one is published, restrict network exposure of the affected system or apply the vendor's mitigation — for example, keep it off the internet or limit it to trusted networks — and watch the vendor's advisory for the fix.

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