The FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine Applications Manager before 11.9 build 11912, OpManager 8 through 11.5 build 11400, and IT360 10.5 and earlier does not properly restrict access, which allows remote attackers and remote authenticated users to (1) read arbitrary files via the fileName parameter in a copyfile operation or (2) obtain sensitive information via a directory listing in a listdirectory operation to servlet/FailOverHelperServlet.
CVE-2014-7863
Score elevated to 9.0 because EPSS predicts 83% probability of exploitation within the next 30 days (top 0.3% of all CVEs). NVD baseline CVSS 7.5 retained for reference. Confidence: see factors.
- High exploitation likelihood — EPSS 83%
No vendor fix yet — apply a workaround or compensating control (WAF / firewall / segmentation) and watch for a patch.
- CVSS v3
- 7.5
- EG Score
- 9.0(high)
- EG Risk
- 78(Track)EG Risk 78/100SSVC: Track
EG Risk is EchelonGraph's 0–100 priority score: it fuses intrinsic severity with real-world exploitation and automatability so you can rank equal-severity CVEs and fix the most dangerous first. Higher = act sooner. Distinct from the 0–10 EG Score (severity).
How it’s computedSeverity90% × 45%Exploitation83% × 40%Automatability30% × 15%Action: Routine — remediate on your standard cadence. - EPSS
- 99.7%
- KEV
- Not listed
Published
February 8, 2020
Last Modified
November 21, 2024
References (12)
- cve@mitrehttp://packetstormsecurity.com/files/130162/ManageEngine-File-Download-Content-Disclosure-SQL-Injection.html
- cve@mitrehttp://seclists.org/fulldisclosure/2015/Jan/114
- cve@mitrehttp://www.securityfocus.com/archive/1/archive/1/534575/100/0/threaded
- cve@mitrehttps://exchange.xforce.ibmcloud.com/vulnerabilities/100554
- cve@mitrehttps://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt
- cve@mitrehttps://support.zoho.com/portal/manageengine/helpcenter/articles/vulnerabilities-in-failoverhelperservlet
- af854a3a-2127-422b-91ae-364da2661108http://packetstormsecurity.com/files/130162/ManageEngine-File-Download-Content-Disclosure-SQL-Injection.html
- af854a3a-2127-422b-91ae-364da2661108http://seclists.org/fulldisclosure/2015/Jan/114
- af854a3a-2127-422b-91ae-364da2661108http://www.securityfocus.com/archive/1/archive/1/534575/100/0/threaded
- af854a3a-2127-422b-91ae-364da2661108https://exchange.xforce.ibmcloud.com/vulnerabilities/100554
- af854a3a-2127-422b-91ae-364da2661108https://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt
- af854a3a-2127-422b-91ae-364da2661108https://support.zoho.com/portal/manageengine/helpcenter/articles/vulnerabilities-in-failoverhelperservlet
Weakness Classification(1)
MITRE Common Weakness Enumeration — the root-cause categories this CVE belongs to.
Data Freshness Timeline
(refreshed 10× in last 7d / 19× in last 30d)
Each row is a source pipeline that fetched or updated this CVE on that date, with what changed. For example, "NVD update" means NVD published or revised its analysis for this CVE; "MITRE cvelistV5" means we ingested or refreshed it from the CNA feed. Most recent first.
- 2026-07-24 14:13 UTCEPSS rescore
- 2026-07-23 01:14 UTCEG score recompute
- 2026-07-23 00:17 UTCEG score recompute▲ 1.50
- 2026-07-22 21:56 UTCEG score recompute▼ 1.50
- 2026-07-22 14:04 UTCEPSS rescore
- 2026-07-21 15:21 UTCEPSS rescore
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- 2026-07-20 17:03 UTCEPSS rescore
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- 2026-07-15 16:54 UTCEPSS rescore
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- 2026-07-13 06:08 UTCEPSS rescore
- 2026-07-09 19:05 UTCEPSS rescore
- 2026-07-04 06:27 UTCEPSS rescore
- 2026-06-28 04:53 UTCEPSS rescore
- 2026-06-28 04:53 UTCEPSS rescore
- 2026-06-25 13:47 UTCEPSS rescore
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- 2026-06-24 14:02 UTCEPSS rescore
- 2026-06-24 14:02 UTCEPSS rescore
- 2026-06-23 21:30 UTCEPSS rescore
- 2026-06-23 21:30 UTCEPSS rescore
- 2026-06-21 01:57 UTCEPSS rescore
- 2026-06-14 23:14 UTCEPSS rescore
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- 2026-06-13 22:57 UTCEPSS rescore
- 2026-06-12 23:08 UTCEPSS rescore
- 2026-06-10 22:15 UTCEPSS rescore
- 2026-06-08 14:14 UTCEPSS rescore
- 2026-06-07 15:22 UTCEPSS rescore
- 2026-06-05 22:44 UTCEPSS rescore
- 2026-06-05 06:08 UTCEPSS rescore
- 2026-06-05 06:08 UTCEPSS rescore
- 2026-06-01 13:49 UTCEPSS rescore
- 2026-06-01 13:49 UTCEPSS rescore
- 2026-05-31 22:28 UTCEPSS rescore
- 2026-05-31 22:28 UTCEPSS rescore
- 2026-05-29 13:41 UTCEPSS rescore
- 2026-05-28 13:42 UTCEPSS rescore
- 2026-05-28 13:42 UTCEPSS rescore
- 2026-05-28 13:42 UTCEPSS rescore
- 2026-05-27 13:38 UTCEPSS rescore
- 2026-05-27 13:38 UTCEPSS rescore
- 2026-05-27 08:06 UTCEG score recompute
- 2026-05-27 08:06 UTCGHSA enrichment
- 2026-05-26 07:16 UTCEPSS rescore
- 2026-05-24 16:43 UTCEPSS rescore
Publicly available exploits
(3 references)Working exploit code is in the public domain (2 Metasploit modules) (1 Exploit-DB entry). Defenders should treat patch urgency accordingly — public PoCs typically lead to mass-exploitation within 24-72 hours.
- Exploit-DBEDB-43894First seen Feb 9, 2015
ManageEngine OpManager / Applications Manager / IT360 - 'FailOverServlet' Multiple Vulnerabilities
Open source ↗ - Metasploitauxiliary/admin/http/manageengine_file_download✓ verifiedFirst seen Jan 28, 2015
ManageEngine Multiple Products Arbitrary File Download
Open source ↗ - Metasploitauxiliary/admin/http/manageengine_dir_listing✓ verifiedFirst seen Jan 28, 2015
ManageEngine Multiple Products Arbitrary Directory Listing
Open source ↗
Related CVEs(same CWE)
Frequently asked(5)
What is CVE-2014-7863?
When was CVE-2014-7863 disclosed?
Is CVE-2014-7863 actively exploited?
What is the CVSS score of CVE-2014-7863?
How do I remediate CVE-2014-7863?
Dependency Blast Radius
Explore the affected products and dependency analysis for CVE-2014-7863
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