Communication about AIMS
Description
Clause 7.4 — Communication needs determined: what, when, with whom, how, by whom.
⚠️ Risk Impact
Implicit communication produces gaps. Stakeholders who should know don't; stakeholders who shouldn't see internal data see it.
🔍 How EchelonGraph Detects This
EchelonGraph's Tier 1 Cloud Scanner automatically checks for this condition across all connected cloud accounts. Violations are flagged as medium-severity findings with remediation guidance.
🔧 Remediation
Document communication plan: internal (staff, leadership, board), external (customers, regulators, public). Frequencies + channels + responsible roles + content.
💀 Real-World Attack Scenario
A vendor's AIMS-related incident resolved internally — but no communication went to deployers. Deployers learned via a public bug report from a third party; trust eroded; renewal rates dropped.
💰 Cost of Non-Compliance
Poor AIMS communication: avg 23% customer-retention impact post-incident (Forrester 2024).
📋 Audit Questions
- 1.Show me the AIMS communication plan.
- 2.When did you last communicate AIMS updates externally?
- 3.How do you communicate AI incidents to deployers?
- 4.What is the internal cadence for AIMS communication?
⚡ Common Pitfalls
- ⛔No external communication plan — incidents go un-communicated
- ⛔Internal communication that doesn't reach the people who need it
- ⛔Tone-deaf external communication that damages trust further
📈 Business Value
Proactive AIMS communication transforms incidents from trust-damaging events into trust-building demonstrations of programme maturity.
⏱️ Effort Estimate
1-2 weeks for communication plan + ongoing execution
EchelonGraph ships communication templates per incident severity + auto-distributes to subscribers
🔗 Cross-Framework References
Automate ISO/IEC 42001 42001-7.4 compliance
EchelonGraph continuously monitors this control across all your cloud accounts.
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